Review your plan and billing

Review the active business subscription, included access and billing management controls.

Review the active business subscription, included access and billing management controls.

Before you start

Availability: Plan and role requirements vary. Enabled business features, role permissions, connected providers and supported devices may add requirements.

Documented roles: Owner, Office. A role name alone does not override the permissions set by your business.

Where to find it: Review your plan and billing.

Confirm that you manage billing for the intended business. Read the current pricing page rather than relying on an old amount.

Step by step

  1. An authorised billing manager opens Settings > Billing and checks the business and current subscription.
  2. Compare the displayed plans, usage and inclusions before selecting a change. Role permissions and optional feature settings still apply within an entitled plan.
  3. Read the confirmation or billing-provider page before authorising a paid change. Return to Billing and check its confirmed status.
  4. If a result is uncertain, inspect the existing subscription before starting another checkout.

Worked example

A billing manager reviews the intended business subscription and usage, compares the current plan inclusions and returns to Billing to check an existing checkout result before starting another payment attempt.

This is an illustrative scenario. Use your own approved scope, quantities, rates and business rules.

Check the result

Reopen the original record or confirmed result, check its business and key values, and resolve any error or uncertain response before repeating the action.

Limits and troubleshooting

Viewing a plan does not activate it. A checkout or pending payment is not a confirmed subscription, and a plan change does not grant every staff role access.

Check current plans and feature availability · Browse every guide