Urgent work

Emergency dispatch

First-to-accept dispatch for urgent call-outs: broadcast to nearby available crew, an eligible acceptance fills an open slot and assigns the worker. Eligible unpriced, unbilled jobs can use do-and-charge.

Stage Decision Office ↔ field hand-off Optional / branch Finished

Office Urgent job raised

Office Find nearby crew opted-in pins

Hand-off Broadcast ping

Field First to accept?

Field Assigned + on the way

Field Do & charge on site no quote up front

Office Bill labour & materials

If nobody accepts in time

Office Widen radius / re-ping

Office Assign manually

An offer closes when its available slots are filled. Eligible unpriced, unbilled emergency jobs can use do-and-charge; existing priced or billed jobs retain their billing. Log labour and materials as work proceeds.

Other workflows

Quote to paid job The canonical path a job travels: quote the work, win it, take the deposit, do the job, invoice, and get paid — where complete means paid in full. Variations: fold vs linked Extra or changed work is handled one of two ways, decided by whether the original quote/invoice is still open. Timesheet week to pay run How a week of field time becomes a synced pay run: clock time, geofence suggestions, gap-fill, submit, approve, lock and export. Recurring / maintenance contract A service agreement auto-schedules visits on its recurrence, each visit runs like a job, and billing follows the agreement's mode (per visit, per period, or a pre-paid block).